https://ogma.newcastle.edu.au/vital/access/ /manager/Index en-au 5 Identifying linked incidents in large-scale online service systems https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:39899 LiDAR (Linked Incident identification with DAta-driven Representation), a deep learning based approach to incident linking. More specifically, we incorporate the textual description of incidents and structural information extracted from historical linked incidents to identify possible links among a large number of incidents. To show the effectiveness of our method, we apply our method to a real-world IcM system and find that our method outperforms other state-of-the-art methods.]]> Wed 06 Jul 2022 09:15:10 AEST ]]> How to mitigate the incident? An effective troubleshooting guide recommendation technique for online service systems https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:39871 Wed 06 Jul 2022 08:49:22 AEST ]]> Towards Intelligent Incident Management: Why We Need It and How We Make It https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:41877 Tue 16 Aug 2022 09:42:16 AEST ]]> Understanding and predicting incident mitigation time https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:51431 Tue 05 Sep 2023 17:47:45 AEST ]]> How long will it take to mitigate this incident for online service systems? https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:39739 Fri 17 Jun 2022 18:27:13 AEST ]]> Graph-based Incident Aggregation for Large-Scale Online Service Systems https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:39723 Fri 17 Jun 2022 17:38:07 AEST ]]>